Privacy policy

1. Introduction

At CINOT, we value your privacy and strive to protect your personal information. This Privacy Policy describes how The Cin Company ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.drinkcinot.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

We process personal data in accordance with applicable laws and regulations, including the EU General Data Protection Regulation (GDPR).

The CINOT website is powered by Shopify.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

2. What Type of Information Do We Collect?

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

• Account information including your username, password, security questions.

• Shopping information including the items you view, put in your cart, or add to your wishlist.

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

3. How We Use Your Personal Information

We use your personal data for a variety of purposes to enhance your experience with us. This includes verifying your identity and ensuring your address information is up-to-date. We also process your orders and returns efficiently. Additionally, we keep you informed with delivery updates and handle any delivery issues that may arise.

To provide you with excellent customer service, we respond to your inquiries via email or through our customer service channels. We perform analysis and segmentation to tailor our marketing campaigns to your preferences. This allows us to send you both general and targeted communications via email, ensuring that you receive information relevant to your interests.

Lastly, we may invite you to special events, providing opportunities for you to engage with our brand in meaningful ways.

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Site.

5. Sharing of Information

We do not sell, trade, or transfer your personal data to external parties without your consent, except where necessary to:

• Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

• Business and marketing partners, including Shopify, to provide services and advertise to you.

• Comply with legal requirements.

• Protect our rights.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

6. Protection of Information

We implement various security measures to protect your personal information. However, please be aware that no security system is completely infallible. We cannot guarantee "perfect security" of your information. Any data transmission over the internet or method of electronic storage carries some risk. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot ensure or warrant its absolute security.

Additionally, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

7. Your Rights

You have the right to:

• Request information about the personal data we hold about you.

• Request correction of incorrect data.

• Request deletion of your data, under certain conditions.

• Request restriction of processing of your data.

• Request data portability, allowing you to obtain and reuse your data for your own purposes across different services.

• Object to processing of your data, particularly for direct marketing purposes.

• Withdraw your consent to the processing of your personal data.

To exercise these rights, please contact us using the contact information provided below.

8. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

9. Changes to the Privacy Policy

We reserve the right to change this privacy policy at any time. Any changes will be posted on this page and will take effect immediately. We encourage you to regularly review the policy to stay informed about how we protect your personal data.

10. Contact Information

If you have any questions or concerns regarding this privacy policy, or if you wish to exercise your rights, please contact us at: contact@drinkcinot.com